Backup and Restore
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  1. Download the .EXE file
  2. Run the application.
  3. Be prepared to provide your ID and Password to your support representative.
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If you have a purchased a Priority Annual Support Plan and have not registered yet, please click here to register your plan.

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If you have a premium or one-time plan and need support now?

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Call +1(805) 579-6700
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Support

New to NovaBACKUP? Check out our "How To" videos to get started!

Whether you are brand new to backup, or just need a hand to get started using NovaBACKUP, our How To videos can get you started! Click the link to head over to the Support Videos section!

To get optimal support please select an option below.

I am using an evaluation version.

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Self Support

NovaStor offers online self-support options to help our customers answer the basic questions on their own or with the help of others in the NovaStor community. Whichever product you have there are plenty of resources for you to find help.


Free Support

  • Email Support is complimentary for registered user during the 15-day trial.
  • Email Support is complimentary during the first 30 days of purchase.
  • Generally you receive an individual answer to your question within one business day.

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Notice: 9am - 5pm PST English support from our US Office. 12am - 8am PST English + German support from our German Office

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This product has NovaCare Basic free 30-day support.
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