Backup and Restore
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  1. Download the .EXE file
  2. Run the application.
  3. Be prepared to provide your ID and Password to your support representative.
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If you have a purchased a Priority Annual Support Plan and have not registered yet, please click here to register your plan.

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Check out our Support Open House every Tuesday

Next session is Tuesday, January 31st at 8a PST / 11a EST / 5p CET

Come and learn the latest trends and features of NovaBACKUP whether you’re using our professional solution or protecting your whole office with enterprise solutions. All questions are welcome!   Click here to sign up

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Self Support

NovaStor offers online self-support options to help our customers answer the basic questions on their own or with the help of others in the NovaStor community. Whichever product you have there are plenty of resources for you to find help.


Free Support

  • Email Support is complimentary for registered user during the 15-day trial.
  • Email Support is complimentary during the first 30 days of purchase.
  • Generally you receive an individual answer to your question within one business day.

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Notice: 9am - 5pm PST English support from our US Office. 12am - 8am PST English + German support from our German Office

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