Backup and Restore
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Expert Answers to your Questions

Congratulations on your decision to use world-class backup software developed by the data protection specialists at NovaStor. Our software products are optimized with an intuitive interface and offer wizards that guide you through the entire backup and restore process. Should you still encounter a problem, you can count on NovaStor's technical support.

Benefit from NovaCare Premium Support!

Get Individual Support and Free Upgrade Protection

NovaStor technical support engineers provide answers to your questions and assist in working through your backup challenges. With NovaCare Premium our technical support team provides phone support and will guide you to a resolution for the task you are facing.

NovaCare Premium also includes the services formerly referred to as maintenance. This provides you with unrestricted access to software updates on the product which you've purchased NovaCare for. NovaBACKUP Server, NovaBACKUP Business Essentials and NovaBACKUP NAS purchases automatically include one year of NovaCare Premium!

All Products Include Email Support for 1 Year!

NovaBACKUP Professional customers receive one year of NovaCare Basic standard, which includes email support and all NovaStor customers have access to our free self-service support documentation. For NovaBACKUP Professional customers, NovaCare Premium is available as an add-on option.

Who gets what plan?

 NovaCare BasicNovaCare Premium
NovaBACKUP Professional1 Year IncludedOptional to Buy
NovaBACKUP Server 1 Year Included
NovaBACKUP Business Essentials 1 Year Included
NovaBACKUP NAS (All Editions) 1 Year Included

What do the plans include?

 NovaCare BasicNovaCare Premium
Email SupportYESYES
Phone Support YES
Free Upgrades30 DaysYES

Get the Facts!

Everyone who purchases NovaBACKUP has NovaCare. Enter your license key below to view your product info.

(i.e. XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)

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The Best Way of Obtaining
Support and NovaCare.

  • Fast help
    Find help quickly with any questions in our documentation, Knowledgebase, forums, and our videos and webinars.
  • E-mail support from US and Europe
    Difficult problems solved by our employees in California and Hamburg by e-mail. This option is available to all customers with both NovaCare Basic and Premium Plans
  • Phone support from US and Europe
    Call and talk directly to our support team in California and Hamburg by e-mail. This option is available to customers with NovaCare Premium Plans
  • Free upgrades
    Stay up to date and do not miss any upgrades to the latest versions. Free upgrades are available to holders of NovaCare Premium Plans.
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