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NovaCare gives you local support and
all new software updates for your products

What is NovaCare?

NovaCare is support and upgrade protection rolled into one all-inclusive plan. Our industry-leading NovaCare support is now included with all NovaBACKUP products. NovaCare gives you everything you need to successfully and easily manage your backup solution. NovaStor technical experts are always local, so you can get help from people who understand your needs and have the experience to help you through any issue.

Benefit of NovaCare


Get Technical Phone Support

NovaStor technical support engineers provide answers to your questions and assist in working through your backup challenges. With an active NovaCare plan our knowledgeable technical support team provides phone and email support and will guide you to a resolution for the task you are facing.

Get Free Upgrade Protection

NovaCare also includes the services formerly referred to as maintenance. This provides you with unrestricted access to software updates on the product which you've purchased NovaCare for. All subscription products and NovaBACKUP Server, NovaBACKUP Business Essentials and NovaCare Network perpetual license purchases automatically include one year of NovaCare!

Who gets NovaCare?


  Subscription Licenses
Perpetual Licenses
NovaBACKUP PC / Professional
Included
Optional to Buy
NovaBACKUP Server
Included
1 Year Included
NovaBACKUP Business Essentials
Included
1 Year Included
NovaBACKUP Network
N/A
1 Year Included

What does NovaCare include?


Email Support
YES
Phone Support
YES
Free Upgrades
YES

What if I don't have NovaCare?


If for some reason you do not have an active NovaCare plan, you may still be able to access email support. Email support is available to trialware users during their evaluation period and for a period of one year for products purchased without NovaCare by submit a support request online. Our self-service support documentation is also available at any time. With the release of NovaBACKUP 17, NovaCare Basic plans are no longer offered as there is now only one level of NovaCare.

Check Your NovaCare Status:

Everyone who purchases NovaBACKUP receives NovaCare or the option to purchase NovaCare. Enter your license key below to view your product info.

(i.e. XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)

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The Best Way of Obtaining
NovaCare Support

  • Fast help
    Find help quickly with any questions in our documentation, Knowledgebase, blog, and our videos and webinars.
  • E-mail support from US and Europe
    Get email support directly from our backup experts in California and Hamburg by submitting a support request.
  • Phone support from US and Europe
    Call and talk directly to our support team in California and Hamburg by phone with an active NovaCare plan.
  • Free upgrades
    Stay up-to-date with free product updates and upgrades with your active NovaCare plan.