NovaBACKUP xSP Enables ISO/IEC 20000 Certification

February 23rd, 2010 by admin Leave a reply »

SIToB, Secure Online Backup, by NovaStor partner SITaaS uses a data center that has been awarded the world renowned IT Service Management Standard ISO/IEC 20000 (ITIL) certification.

Zug / Switzerland, Hamburg / Germany, Simi Valley / USA, 23 February 2010

NovaStor, a pioneer in data protection, announced today that the data center used by service provider partner SITaaS has been awarded ISO/IEC 20000 certification. The SIToB Secure Online Backup data center now ranks among fewer than 250 data centers worldwide that fulfill IT service management standards defined by ISO/IEC 20000.

Safety guaranteed by ISO/IEC 20000

SITaaS is a German based provider of cloud computing services and e-mail management solutions. The company partners with GRASS-MERKUR, who maintains the ISO/IEC 20000 certified data center. The certification process was conducted by the Technical Inspection Association (TÜV), an independent German institute who guarantees that GRASS-MERKUR fulfills the quality standards in IT service management as defined in the ISO/IEC 20000 norm.

The ISO/IEC 20000 certification attests to the high security standards SIToB fulfills with all IT service management processes. According to SITaaS, the use of NovaBACKUP xSP contributes to this accomplishment by providing a stable system and encrypting customer data end-to-end with AES (Advanced Encryption Standard). By offering high performance and stability, NovaBACKUP xSP contributes to the high service levels SITaaS is offering.

“With ISO 20000 certification, SITaaS hopes to put to rest any concerns that might arise when it comes to security and cloud services. Most companies do not come close to meeting SITaaS’ security standards. NovaStor is pleased that its SaaS solution, NovaBACKUP xSP, has proven its worth through the fact that it is being used in an ISO 20000 certified data center.” says Mike Andrews, Managing Director at NovaStor.

About Novastor

NovaStor is a leading international provider of software solutions for data protection and availability. NovaStor provides software, SaaS solutions and services for local and online backup, restore and retention of business-critical data. Clients include home, mobile, and SMB users, service providers as well as international corporations. NovaStor’s cost-effective solutions are platform- and hardware-independent and ensure that optimal technological and economical use is gained from the customer’s existing and future IT environment. NovaStor is headquartered in Switzerland (Zug), has offices in Germany (Hamburg) and the USA (Simi Valley), and is represented in numerous other countries through partnerships.

About Partner

About SITaaS: SITaaS ( is a leading provider of cloud services for corporate and private customers. With its standardized IT services customers and partners can outsource subareas and -tasks of IT while saving costs and being well protected. In addition customers and partners can benefit from the exclusive partnership with the Canadian software manufacturer Messaging Architects. With the increasing necessity to store email data while the volume of communication via email is growing, customers and partners can implement solutions with the help of the software of Messaging Architects. About GRASS-MERKUR: The GRASS-MERKUR GmbH & Co. KG ( operates a security data center in Hannover, which fulfills the highest requirements in availability. Infrastructures at the latest standard offer highest resilience and are designed with a view to the “TÜVIT Trusted Site Infrastructure” certificate. At the same time GRASS-MERKUR is an independent consulting and IT service company. GRASS-MERKUR designs, develops, and implements high-end business solutions, which are run with the latest technologies at the own data center. The IT service management is ISO/IEC 20000 certified. The consultants at GRASS-MERKUR can offer competencies and know-how from running the own data center concerning topics like ITIL and ISO 20000 as well as housing, hosting, and managed services to the customers.


Mike Andrews

29209 Canwood Street

Agoura Hills, CA  91301

Tel.: +1 (0)805 579 6700

Fax: +1 (0)805 579 6710



Anika Wüstner

Kurt-Schumacher-Ring 1, 65197 Wiesbaden

Tel.: +49 (0)611-945 89 595,

Fax: +49 (0)611-945 89 598


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