NovaStor Support

NovaStor Home & Small Businesses Support

Home & Small Businesses Support is available to customers who purchase the NovaBACKUP Professional, Server, or Business Essentials software package. You must have a valid NovaBACKUP license key in order to purchase this software package. The Home & Small Businesses Support package you gain access to NovaStor's online case submission form. You will need to provide your maintenance key in order to submit your case online.

Choose a plan

NovaBACKUP Professional

  NovaBACKUP Professional Support Plan
Availability Mon-Fri, 8am - 5pm PST and
Mon-Fri, 9am - 5pm CEST
Initial Response Time 3 Business Days
Term 12 Months from date of purchase
Software NovaBACKUP Professional
Channels Self-Support, Online Case Submission
Annual Cost list price 49.99 29.99
Buy Value Support

NovaBACKUP Server and Business Essentials

  NovaBACKUP Server and Business Essentials Support Plan
Availability Mon-Fri, 8am - 5pm PST and
Mon-Fri, 9am - 5pm CEST
Initial Response Time 1 Business Days
Term 12 Months from date of purchase
Software NovaBACKUP Server
NovaBACKUP Business Essentials
Channels Self-Support
Online Case Submission + Callback request
Annual Cost 99.99 per Server (NovaBackup Server/Business Essentials)
Buy Server Support

NovaBACKUP Professional - Per Incident Support

  Per Incident Support Plan
Availability Mon-Fri, 8am - 5pm PST and
Mon-Fri, 9am - 5pm CEST
Initial Response Time 3 Business Hours
Software NovaBACKUP Professional
Details NovaStor support will contact you as soon as possible to work with you on your issue.
Cost 29.95 per Incident
Buy Value Support

NovaBACKUP Server - Per Incident Support

  Per Incident Support Plan
Availability Mon-Fri, 8am - 5pm PST and
Mon-Fri, 9am - 5pm CEST
Initial Response Time 3 Business Hours
Software NovaBACKUP Server
Details NovaStor support will contact you as soon as possible to work with you on your issue.
Cost 49.95 per Incident
Buy Value Support

NovaBACKUP Business Essentials - Per Incident Support

  Per Incident Support Plan
Availability Mon-Fri, 8am - 5pm PST and
Mon-Fri, 9am - 5pm CEST
Initial Response Time 3 Business Hours
Software NovaBACKUP Business Essentials
Details NovaStor support will contact you as soon as possible to work with you on your issue.
Cost 79.95 per Incident
Buy Value Support

Installation & Data Restoration Packages

In order to assist customers with the installation and configuration of NovaBACKUP software, our customers have access to the NovaStor's Customer Support staff. By purchasing one of these additional support packages anytime while your NovaBACKUP license key is valid, a NovaStor staff member will assist you in setting up your product.

Plan Description Price
Setup - Pro

Buy Basic Support 		A technical support staff member will perform the following by remotely connecting to your computer:
  1. Install your NovaBACKUP product
  2. Assist you in configuring it for basic use
  3. Test the software with a small backup set
  4. Set up a single full backup job,
  5. Set up the schedule for subsequent job execution times.
  6. Max 30 minute window
Must meet Min System Requirements for product 		NBK Pro: 49.99
Setup - SMB

Buy Basic Support 		Same as above priced per server
For NBK BE/Server/Network
Must meet Min System Requirements for product		 99.00 / Server
Restore Assistance

Buy Basic Support 		NovaStor will attempt to assist in restoring your data. We cannot guarantee that your data will be restored as we have no control over the integrity of the data or media the data is stored upon. 150.00