Serious Service and Support
NovaStor’s “Serious Service & Support” initiative is dedicated towards solving your serious critical data protection issues and to removing the burden of backup from your daily routine. NovaStor’s goal is to help you succeed in setting up a preventative maintenance schedule, so you can avoid becoming a firefighter.
NovaStor’s support is separated into three stages:
- Research Stage
- Onboarding Stage
- Customer Success Stage
These stages cover the complete lifecycle of your relationship with Novastor from our first contact to the time, for whatever reason, you determine that NovaStor is no longer the right solution for you.
NovaStor’s Average Customer Lifetime (ACL) is over 5 years. (See references)