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Partner Support – Technical Lead

NovaStor is searching for the perfect Partner Support – Technical Lead to join our growing team. The ideal candidate must be self-motivated with a proven track record in pre/post sales software support and a strong knowledge of technology. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports. Must have strong customer support skills as you will be the main point of contact for our priority one customers. Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches. Will be responsible for top tier customer support helping to eleminate any and all technical issues on the fly. Must be prepared for extensive travel.

Responsibilities

  • • Handle pre/post sales technical support issues from inception to completion.
  • • Thoroughly document and manage customer issues.
  • • Appropriately and proactively escalate critical issues to appropriate team members.
  • • Assist other members of the support team with diagnosis, review and resolution of client issues.
  • • Help create and prioritize strategic target account lists within defined territories and market
    segments.Take responsibility of specific IT related tasks and projects as assigned.
  • • Work directly with sales as part of the sales team.
  • • Help sales overcome technical obstacles.
  • • Deliver professional services, recommendations, installation and business continuity support.
  • • Responsible for development and delivery of product demonstrations.
  • • Able to respond to functional and technical elements of RFIs/RFPs.
  • • Able to convey customer requirements to Product Management teams.
  • • Providing technical training and support material for other members of the sales team.
  • • Create technical material, both video and written, to help support our customers and resellers.

Required Skills and Abilities

  • • Technical support experience
  • • Pre-Sales Engineering experience (preferred)
  • • Experience working with a quota (team)
  • • Experience with Windows, Hyper-V, VMware
  • • Experience with Active Directory, SQL, and Exchange
  • • Experience running backup systems
  • • Excellent verbal and written communication skills including technical presentations
  • • Willingness to travel on short notice
  • • Ability to interact and work directly with customers
  • • Strong organizational and problem solving abilities

Place of Work:

Agoura Hills, CA
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Apply today at:

NovaStor Human Resources Department
NovaStor Corporation
29209 Canwood St., Suite 200
Agoura Hills, CA 91301

T: +1.805.579.6700
iwantthisjob@novastor.com

 

 

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