Partner Support - Technical Lead

Responsibilities

• Handle pre/post sales technical support issues from inception to completion.
• Thoroughly document and manage customer issues.
• Appropriately and proactively escalate critical issues to appropriate team members.
• Assist other members of the support team with diagnosis, review and resolution of client issues.
• Help create and prioritize strategic target account lists within defined territories and market segments.Take responsibility of specific IT related tasks and projects as assigned.
• Work directly with sales as part of the sales team.
• Help sales overcome technical obstacles.
• Deliver professional services, recommendations, installation and business continuity support.
• Responsible for development and delivery of product demonstrations.
• Able to respond to functional and technical elements of RFIs/RFPs.
• Able to convey customer requirements to Product Management teams.
• Providing technical training and support material for other members of the sales team.
• Create technical material, both video and written, to help support our customers and resellers.

Required Skills and Abilities

• Technical support experience
• Pre-Sales Engineering experience (preferred)
• Experience working with a quota (team)
• Experience with Windows, Hyper-V, VMware
• Experience with Active Directory, SQL, and Exchange
• Experience running backup systems
• Excellent verbal and written communication skills including technical presentations
• Willingness to travel on short notice
• Ability to interact and work directly with customers
• Strong organizational and problem solving abilities