Privacy Statement for the NovaBACKUP Customer Experience Program
NovaStor is committed to help protect your privacy. This privacy statement explains the data collection and use practices for the NovaBACKUP Customer Experience Program (NCEP) reports that will be sent to NovaStor as a result of your participating in the NCEP. This statement does not apply to other online or offline NovaStor sites, products, or services.
Collection and Use of Information
When you participate, basic information about your computer and how you use your programs is collected and sent to NovaStor on a periodic basis. However, NovaStor does not store any personal information with this collected information. This information will help us improve the features our customers use most often and to create solutions to common problems. Initially, the NCEP will gather the following information:
- Host RAM size
- Screen Resolution
- CPU info
- OS version
option underneath the Default Settings (NovaBACKUP 'N' > Default Settings) under the "Notifications" tab. However, if you are installing and using any of our beta products and/or services, participation in the NCEP may be required step and in certain cases cannot be disabled, unless you terminate your use of and access to the beta product/service.
NCEP reports generally include information about:
Configuration information, such as how many processors are in your computer. Performance and reliability, such as how quickly a program responds when you click a button, how many problems you experience with a program or a device, and how quickly information is sent or received over a network connection. Program use, such as the features that you use the most often and the options
In addition, standard computer information typically includes certain information about your computer software and hardware, such as your IP address, operating system version, web browser version, your hardware ID (which indicates the device manufacturer, device name, and version), and your regional and language settings. Although when a NCEP report is sent to NovaStor, standard computer information is sent as well, NovaStor does not store your IP address with the NCEP reports.
This information is sent to NovaStor when you are connected to the Internet. The NCEP reports do not contain any personal or contact information about you (such as your name, address, or phone number). NovaStor uses the NCEP information to improve its software and identify trends and usage patterns. We may share the NCEP information with our affiliates, but the information cannot be used to specifically identify you. No NCEP information is used or shared for advertising purposes.
NovaStor is committed to help protect the security of the information we collect. The NCEP uses a variety of security technologies and procedures to help protect reports from unauthorized access, use, or disclosure.
Changes to this Statement
NovaStor may occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the information we collect.
For More Information
NovaStor welcomes your comments regarding this privacy statement. If you believe that NovaStor has not adhered to this statement, please contact us by email or postal mail, and we will use commercially reasonable efforts to promptly determine and remedy the problem.